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Most people feel some degree of nervousness or anxiety when visiting the dentist, the following information we hope will help to show how common it is and how we can help. If you have any specific questions or want to chat please feel free to call us on 020 8994 2548, or email us at This email address is being protected from spambots. You need JavaScript enabled to view it., or pop in for a chat.  We thought it might help to show below how common nervousness and anxiety are in dentistry and the kind of things patients say, so you are really not alone.


I feel embarrassed

Embarrassment is one of the most common concerns voiced by people who haven’t been to a dentist in a long time. The days of the old school dentist who “lectures” to their patients are over, in its place is an open style of communication with lots of care and consideration.


Past events

A very common reason for dental anxiety is from being subjected to negative remarks by a dentist and or painful dentistry in the past. At Smilecare we develop a trusting relationship with our patients, where confidential information can be discussed and solutions found ensuring a positive and trusting relationship is maintained.


I haven’t been to the dentist in a long time

There is often a concern that if you haven’t been to a dentist for a long time (we’re talking 10 years or more), the dentist will be shocked at what they find. Dr Dave at Smilecare: " This is something we hear a lot from new patients, quite often patients are surprised that they require little or no treatment, however where more extensive treatment is needed, we will often take a stepwise approach so the procedures aren’t daunting. Our philosophy is to encourage our patients to say what they want, and how they feel about the treatment."


Im scared I will lose control

Acute embarrassment or fear of the dentist can often bring on feelings of panic and the sense that you may lose control. This can be linked to treatment carried out in the past where the dentist didn’t stop, despite your visible distress.  A helpful thing to remember is that you are the customer, if you want to: sit up in the dental chair, stop your treatment, even complain about the service, you are free to do so. We see our patient’s dental care as a partnership, and together we work towards finding what suits you best.


I can’t bear the thought of painful dentistry

Neither can we.  We take this very seriously and the key to painless dentistry is technique. When delivering the local anaesthetic this should be done very very slowly, this serves two purposes, it numbs the immediate area and it allows the anaesthetic to gently go into the area without force to ensure a comfortable experience.   At Smilecare we also use a numbing gel (strawberry flavoured mmm) before starting the injection.  We take the technique of painless injections very seriously, so much so we practice on one another!

What can be done to help me?

  • Become your own best friend

This sounds very cheesy, however it is important to be positive for yourself, don’t tell yourself off, congratulate yourself if you’ve taken action, for example: called us up for a chat about your options, made an appointment, or even booked in to see us.

  • Look at treatment options as your choice

We can recommend a lovely clinical hypnotherapist (Jane Hodgkin) to help with the feelings of dental anxiety. Patients report that sessions with the hypnotherapist have a positive effect that extends also to other areas of their life. Her details are as follows, website:, email: This email address is being protected from spambots. You need JavaScript enabled to view it., telephone: 020 8743 0962. A 1 hour session is £60.

We can chat about various options with medication, we have put some options in a table as a quick glance.

Medication  Type Pros Cons
Beta blockers antihypertensive Normally used for high blood pressure. A small single dose is very good at preventing a  “racing heart “associated with fear and panic without any drowsiness. It is contra indicated in people with asthma.
Oral sedative Diazapam Usually we prescribe one tablet the night before a procedure and one tablet on the morning of the procedure.  Patient’s  report a feeling of calm and euphoria You will need to go home and rest after the procedure. We require that you are collected by a friend  or family member as some amnesia immediately after the procedure can be  associated with this medication.
Intra venous sedation Diazapam This produces very similar effects to the oral sedation, except the sensation is more profound. As with oral sedation you will need to be escorted home and looked after. There is an additional cost to this treatment as we have an anaesthetist come to the surgery to administer the i.v. sedation.

With all of these options, they are choices that you can consider. It may be that you feel comfortable coming in for a check up with just taking a beta blocker to stop your heart racing. If you need treatment you may want to consider sedation. Please feel free to call us on 020 8994 2548 or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Feel free to contact us for further information.

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Privacy Notice for Smilecare Dental Clinic

for Patient Data

This Privacy Notice is a shortened form of our Privacy Policy and any patient who wishes to have a copy of our full Policy should ask Rachel Mantle

Smilecare Dental Clinic takes great care to protect the personal data we hold for you in line with the requirements of the General Data Protection Regulation (GDPR).

The purpose of collecting and storing personal data about you is to ensure we can:

Personal data held for our patients

The personal data we process (processing includes obtaining the information, using it, storing it, securing it, disclosing it, and destroying it) for you includes:

We keep an inventory of personal data we hold on our patients and this is available on request.

Disclosure to third parties

The information we collect, and store will not be disclosed to anyone who does not need to see it.

We will share your personal information with third parties when required by law or to enable us to deliver a service to you or where we have another legitimate reason for doing so. Third parties we may share your personal information with may include:

We may also share personal information where we consider it to be in a patient’s best interest or if we have reason to believe an individual may be at risk of harm or abuse.

Personal privacy rights

Under the General Data Protection Regulation (GDPR) you have the following personal privacy rights in relation to the information we hold about you.

You have a right to:

Patients who wish to have inaccuracies deleted or to have information erased must speak to the dentist who provided or provides their care.

Legal basis for processing data held about patients

The GDPR requires us to state the legal basis upon which we process all personal data for our patients and it requires us to inform you of the legal basis on which we process your personal data.

The legal basis on which we process personal information for our patients is in accordance with the dental professionals regulatory bodies: The General Dental Council, and the Care Quality Commission

Automated decision making

What is automated decision making? It is a process whereby you are asked to opt in once to certain processes, these processes will vary from one dental clinic to another, as some dental clinics want to send marketing information to their patients. At Smilecare Dental Clinic we DO NOT send any marketing information, we will only send appointment reminders and relevant information about recommended treatments.

At Smilecare Dental Clinic, we have the following processes when you register that are part of automated decision making:

  1. How you would like to be reminded about the recommended frequency of dental appointments, such as routine check up and dental hygiene care. You can select on your registration forms to be reminded by text, email and or postal reminder. It is our duty of care to remind you of preventative care frequency, it is also your right to request no appointment reminders.

  2. Retaining up to date and accurate dental records. At the point of registering we will create a dental record and ensure it is kept up to date and secure. We have a legal duty to retain dental records for a minimum of 11 years or up to the age of 25 years. You have the right to request that we delete your dental records, in which case we will need to consult with the dental regulatory body: The General Dental Council.

Non Automated decision making, i.e. Specific Patient Informed Consent

For all other processes at Smilecare we will always obtain specific informed consent:

  1. Any recommended treatment, this will be verbally explained by the dentist and then written information will be provided and further discussions if necessary until the patient is fully informed about any options, likely success rates and costs.

  2. Sharing patient information with a specialist or hospital for specialist care, patients will need to specifically consent to the information being provided.


You have a right to complain about how we process your personal data. All complaints concerning personal data should be made in person or in writing to David Mantle. All complaints will be dealt with in line with the practice complaints policy and procedures.

Transferring personal data outside the EU

All patient information is backed up within the practice to a separate drive, in case of fire a second copy is backed up to a company called Carbonite Inc, 2 Avenue de la Lafayette, Boston MA 02111. They are governed by the laws of the Commonwealth of Massachsetts and/or Federal Law. In accordance with European Laws, all data will be held under the EU-US and Swiss-US Privacy Shield Framework as set forth by the US Department of Commerce. Carbonite complies with all of the Privacy Shield Principles and if there is any conflict between the terms of privacy policies, then the EU-US and Swiss Privacy Shield Principles shall govern.

This Privacy Notice was reviewed and implemented on: 30/04/2018

It will be reviewed annually and is due for review in November 2018 or prior to this date in accordance with new guidance or legislative changes.

Document Change Record


EU General Data Protection Regulation (GDPR)

Privacy Notice for Patient Data

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