Smilecare Dental Clinic
instagram whatsaap
  • 111 Chiswick High Road
  • London,
  • W4 2ED
whatsaap

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service.

When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

  1. The person responsible for dealing with any complaint about the service which we provide Dr David Mantle, Practice Principal.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Principal immediately. If the Practice Principal is not available at the time, then the patient will be informed when they will be able to talk to the Practice Principal and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Principal. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Principal, Dr David Mantle.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct

Get in touch

Our happy patients

"Excellent! First time at Smilecare and it was the most pleasant dental experience I have ever had. Panos did a great job."

J. Finnigan

star1 star2 star3 star4 star5
Learn More

Our happy patients

"After several decades of repairing the awful teeth that I inherited, the time eventually came for the permanent solution represented by implants. Once I had retired it became…

H. Thompson

star1 star2 star3 star4 star5
Learn More

Our happy patients

"Oliver and the team at Smilecare provide a truly amazing service. Immaculate attention to detail and extraordinary care and precision applied to treatment at hand and patient wellbeing.…

K. Grosvenor

star1 star2 star3 star4 star5
Learn More

Our happy patients

"While in London on family matters, I needed emergency assistance from a dentist. We went online and picked "Smilecare" in Chiswick. It was my VERY lucky day. From…

F. Stanton

star1 star2 star3 star4 star5
Learn More

Our happy patients

"This is a seriously great dental clinic. I had an injection which I didn't feel, watched a film whilst I had a fairly lengthy procedure and came out…

J. Harrison

star1 star2 star3 star4 star5
Learn More

Our happy patients

"I was fortunate to be recommended by a colleague to Sarovi at Smilecare after I had become disillusioned with my previous dentist. Sarovi revolutionised my approach to gum…

M. Gregory

star1 star2 star3 star4 star5
Learn More

Our happy patients

"Oliver has crowned two of my teeth. The second was really tricky. I rate all the dentists I have seen at Smilecare but I chose Oliver specifically. Why?…

L. Hawley

star1 star2 star3 star4 star5
Learn More

Our happy patients

"I have used Smile Care for several years after friends recommended both David Mantle and Neale Katz. They are both excellent dentists and offer very high quality dentistry.…

A. Judah

star1 star2 star3 star4 star5
Learn More

Our happy patients

"Amazing. I have only trusted two dentists with my teeth in my life. These guys are just fabulous. I trust them totally and they are professional and kind.…

C. Hawkes

star1 star2 star3 star4 star5
Learn More

Our happy patients

"The Smilecare team are the happiest dentists and staff that you will ever meet. While I used to dread going to the dentist, now I look forward to…

T. Mclean

star1 star2 star3 star4 star5
Learn More

Our happy patients

"The staff are extremely knowledgeable and helpful. Always happy to help. Previously, I visited a Dentist in Central London. The hygienist at the Central London Clinic actually advised…

K. Dhariwal

star1 star2 star3 star4 star5
Learn More

Our happy patients

"I've been coming here for over twenty years. Apart from the excellent dental and hygienist treatment, the staff are so friendly and welcoming. It feels like you're coming…

R. Henehan

star1 star2 star3 star4 star5
Learn More

Our happy patients

"David Mantle and his staff are very friendly and put you at ease for an experience most of us do not like. He has recently installed state of…

T. Mantel

star1 star2 star3 star4 star5
Learn More

Our happy patients

"Everyone happy, lots of laughter. You can watch films on a headset for longer treatments. All experts in their different fields. Highly recommended"

J. Evans

star1 star2 star3 star4 star5
Learn More

Our happy patients

"I have been visiting David and the team at Smilecare Dental care for 15 + years . They are warm, welcoming and make you feel like you are…

P. Swain

star1 star2 star3 star4 star5
Learn More
sidbar shape1
Smilecare Dental Clinic
google rating thumb2
  • Get in Touch
  • Call 020 8994 2548
  • 111 Chiswick High Road
  • London, W4 2ED
Contact Us