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Join Us

Come and join us!

It couldn’t be easier.

Simply call us for a brief chat on 02089942548

Or text us on 07506179922

Or email us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Or complete the form – and we’ll take it from there.

And, whether you need a second opinion, extensive dental makeover or emergency treatment remember we’re here to help – in a friendly, relaxed and understanding way.

Opening Hours:  Mon Tues & Thurs 8am - 5pm,  Wed & Fri 8am - 3:30pm.

 

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Note: moving dentists is so straightforward

Don’t feel awkward about moving. People change dentists for all kinds of reasons – from moving house to – well – simple preference. And it’s something every member of the dental profession readily accepts. If there is something bugging you and you just want to ask a question then feel free to click This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll get back to you as soon as we can.

Find Us

Address: SmileCare Dental Clinic
              111 Chiswick High Road
              Chiswick
              London W4 2ED

Telephone: 020 8994 2548

Text: 07506 179922

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Complaints about the service at Smilecare

Patient Complaints Policy and Procedures
At Smilecare Dental Clinic, we want to ensure that all our patients are pleased with their experience of our service. We take complaints very seriously indeed. If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible. Our procedure is based on these objectives.

Smilecare Dental Clinic has an effective complaints system in place to ensure that identifying,receiving, recording, handling and response to any comments, observations or complaints occurs within a strict timetable which is clearly documented. The complaints system is clearly displayed and all patients and visitors are confident that they will be listened and responded to without fear of discrimination.  Any complainant can be assured that they will be treated in a manner respecting their human rights and diversity; in a sensitive manner and that the complaint can be made by a variety of methods either verbally, by sign language or in writing.  Where they lack confidence or require help they will be supported by helpful staff members. Their complaint will be fully documented and fairly dealt with and following investigation, lessons learned can lead to changes being made to avoid future complaints.  These clear complaint procedures are monitored and reviewed and the named contact who is accountable for doing this is David Mantle. This policy and relevant procedures will be reviewed annually in accordance with any mandatory or legislative changes.

Patient Complaints Procedures
If a patient complains on the telephone or at the reception desk, we will listen to their complaint and encourage them to put the complaint in writing so that all of their complaint is officially recorded and addressed. This will then be passed on to the treating clinician and to David Mantle the practice owner, who will respond within 2 working days, via the practice manager. Complaints about clinical care or associated charges will be referred to the clinician concerned. Our Smilecare Patient Complaints Policy will be sent with follow up correspondence. We will seek to fully investigate the complaint within 15 working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within 15 working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation
will be completed. We will confirm the decision about the complaint in writing immediately after completing our investigation through our dental indemnity providers. Proper and comprehensive auditable records are kept of all clinical care, emails, letters and conversations to ensure a fair and proper investigation is carried out. If a patient is not satisfied with the result of our procedure then a complaint may be made to:
The Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne NE1 4PA.  on 03000616161
The General Dental Council, 37 Wimpole Street, London W1G 8DQ.  0845 222 4141

 


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